Refund policy

At Orevive, we are committed to providing a reliable, professional, and customer-focused purchasing experience. Every order is handled with care and processed according to established internal procedures designed to ensure consistency, quality control, and customer satisfaction across all purchases.

We understand that individual experiences may vary, and for that reason, refund and return requests are reviewed on a case-by-case basis in accordance with the guidelines outlined in this policy. Our goal is to address all inquiries fairly, transparently, and in a timely manner, while maintaining operational standards that allow us to serve all customers efficiently.

If a customer wishes to request a refund, they must first contact our Customer Support Team for assistance at info@getorevive.com. All requests must be initiated through our official support channels so that the appropriate review process can begin. Once a request is received, our team will provide further guidance regarding next steps, eligibility review, and procedural requirements.

Orders That Have Already Shipped
Once an order has been processed, shipped, and a tracking number has been issued, the shipment cannot be canceled or intercepted. Customers who wish to request a refund after shipment must wait until the order has been delivered and then contact our support team to initiate the return process. Refund eligibility will be reviewed once the returned item has been received and inspected.

Return Shipping Responsibility
Unless an item arrives damaged or defective, customers are responsible for the cost of return shipping. We recommend using a tracked shipping method when returning any product, as we cannot be responsible for items lost in transit during the return process.

Returned orders, when applicable, are subject to internal verification and processing procedures. This review process is necessary to confirm order status, fulfillment conditions, and compliance with applicable return guidelines. Refunds are not issued automatically and require confirmation that all applicable criteria have been met. Processing times may vary depending on order details and payment method.

Refund eligibility may depend on several factors, including but not limited to purchase date, order status, fulfillment stage, and adherence to applicable guidelines. Certain charges, services, or costs associated with processing and fulfillment may not be refundable. Additional terms, conditions, limitations, or exclusions may apply depending on the nature of the order and circumstances of the request.

Chargebacks & Payment Disputes
If a customer opens a payment dispute or chargeback through PayPal, their bank, or card provider, the case becomes subject to the procedures and timelines established by the payment provider or issuing bank. During an active dispute, we are required to submit order evidence, shipment confirmation, and relevant transaction details for review, and we are unable to issue a separate refund outside of that process.

Please note that resolution timelines handled by PayPal or financial institutions may be longer and are determined by their internal review procedures. Customers are strongly encouraged to contact our support team at info@getorevive.com before opening a dispute so that we can assist in resolving the matter as quickly as possible.

Approved refunds are issued to the original method of payment used at checkout and may take additional time to appear on a customer’s statement, depending on the policies of the financial institution involved.

For full details regarding refunds, returns, exclusions, and specific conditions, customers are encouraged to review the complete Refund and Return Policy available on our website or to contact our Customer Support Team for personalized assistance.